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May 2013
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Welcome to Hertsmere Children's Centres

Our vision for the community

Our vision is to offer a network of quality services throughout our Children’s Centres communities. These services will be accessible, affordable and enjoyable for children and those who care for them in order that they are able to grow and learn together to reach their full potential.

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About our Children's Centres

Find your local CHILDREN'S CENTRE

 

Toy Library

#Toys are now available on loan to registered parents.
More details


Photo Gallery

#See what's been happening at the Children's Centre.
See photos

 

NEWS FLASH...

Latest Newsletter - Healthy Lifestyles


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Nicoll Way Pre-school NOW OPEN

Free pre-school and nursery early years places for 3 and 4 year olds, opening Jan 2013 Read more

see all vacancies



Comments & Feedback

Send us your childcare and parenting questions using our online form

How can I have my say?

We welcome feedback from parents / carers about our services, all feedback is carefully considered as well as any proposals for future development. Parents are welcome to communicate with us in a number of ways - find out more

Hertsmere Leisure Children’s Centres value and welcome user feedback and wherever possible use this feedback to improve service delivery.  As a company Hertsmere Leisure has a Customer Care Policy which incorporates a Customer Charter (See Appendix 1.4) and a Customer Communication Procedure.  This also includes guidance for staff when receiving user concerns or queries.  If a user comes to a member of staff with a problem they will endeavour to resolve the issue there and then and detail this or any suggestion on a verbal comment sheet.  If a member of staff is unable to resolve the issue they will contact their Team Leader on behalf of the user.  Alternatively, a user is asked to complete a comment card as most issues can be resolved, or dealt with, in person.  However, should a comment card be completed a written response will be completed within 5 working days.