About Children's Centres

Policies

We have a comprehensive range of policies that are followed by both the Children’s Centres and Starjumps Nursery. Our key policies can be downloaded. If you would like to read any of the other policies please contact the Children’s Centre for a copy.

GO – Generic Hertsmere Procedures
Policies & Planning
No.	Title	Issue	Date	Review	Review Frequency	Who
1.1	Quality Manual	5	May 10	May11	1 year	HL
1.2	Business Planning	4	Apr 11	Apr 13	2 years	HL
1.3	Safeguarding Children	4	Jan 11	Jan 12	1 Year	HL
1.4	Measurement & Review	3	June 09	June 11	2 Years	HL
1.6	Document Control	3	Oct 09	Sept 11	2 years	HL
1.8	IT - policies	3	Sept 09	Sept 11	2 years	HL
1.9	Finance (licenses)	3	Sept 10	Sept 11	2 years	HL
1.10	Cash Handling	4	Mar 11	Mar 13	2 years	HL
1.11	Purchasing & Stock Control	3	May 10	May 12	2 years	HL
1.12	Partnership	2	Jan 09	Jan 11	2 years	HL
Customers
No.	Title	Issue	Date	Review	Review Frequency	Who
2.1	Access	3	Sept 09	Sept 11	2 years	HL
2.2	Marketing & Programming	3	Apr 11	Apr 13	2 years	HL
2.3	Block and Occasional Bookings	4	Apr 11	Apr 13	2 years	HL
2.4	Customer Care	6	July 10	July 12	2 years	HL
2.5	Customer Communication	4	May 10	May 12	2 years	HL
2.6	Dealing with Difficult Customers	3	May 10	May 12	2 years	HL
2.7	Reception	2	Sept 10	Sept 11	1 year	HL
2.8	Research	3	June 09	June 11	2 years	HL

Staff
No.	Title	Issue	Date	Review	Review Frequency	Who
3.1	Appraisals	3	June 11	June 13	2 years	HL
3.2	Staff Communication	3	May 10	May 12	2 years	HL
3.3	Personal Standards	3	Sept 10	Sept 12	2 years	HL
3.4	Shift Planning and Admin	3	May 10	May 11	2 years	HL
3.5	Trees (Staff Structure)	3	June 10	June 12	2 years	HL
3.6	Training	3	July 09	July 11	2 years	HL
3.7	Induction	2	Jan 09	Jan 11	2 years	HL
3.8	Personnel Manual	Manual			2 years	HL

Operations
No.	Title	Issue	Date	Review	Review Frequency	Who
4.1	Health & Safety	Manual			1 year	HL
4.6	Changing Rooms & Toilets	2	June 09	June 11	2 years	HL
4.7	Cleaning & Hygiene	3	Sept 09	Sept 11	2 years	HL
4.12	Environment & Energy Conservation	3	Apr 11	Apr 12	1 year	HL
4.13	Inspection & Monitoring	4	Sept 10	Sept 11	1 year	HL
4.16	Housekeeping	3	Sept 10	Sept 12	2 years	HL
4.19	Non Conformance and Improvements	4	May 10	May 12	2 years	HL
4.20	Maintenance – Planned and Reactive	4	Sept 10	Sept 12	2 years	HL
4.21	Office Management	2	July 09	July 11	2 years	HL
4.24	Security	3	July 09	July 11	2 years	HL
4.25	Contracted and Subcontracted Services	3	Oct 09	Oct 11	2 years	HL

UC - A Unique Child
No.	Title	Issue	Date	Review	Review Frequency	Who
UC1	Breastfeeding Policy	1	Oct 11	Oct 13	2	CC
UC2	Healthy Food and Drink	5	Sep 11	Sep 12	1	CC
UC3	Accident / Incident Medication and Emergency / Sick Child	4	Sept 10	Sep 11	1	CC
UC4	SEN/Additional Needs	3	Nov 10	Nov 12	2	CC
UC5	Equality & Diversity	3	Jun 11	Jun 13	2	CC
UC6	Health & Safety for Children	4	Jan 11	Jan 12	1	CC
UC7	Missing Child	2	May 10	May 12	2	CC

PR - Positive Relationships
No.	Title	Issue	Date	Review	Review Frequency	Who
PR1	Alcohol & Drug Issues Relating to Customers	2	May 10	May 12	2	CC
PR2	Nursery Home Visiting	3	Nov 10	Nov 12	2	CC
PR3	Suitable Person Working with Children	3	Jul 11	Jul 13	2	CC
PR4	Parent / Carer Partnership	2	May 10	May 12	2	CC
PR5	Non Collection of Children	2	Nov 10	Nov 12	2	CC
PR6	Volunteers & Students	2	Sept 10	Sept 12	2	CC
PR7	Involving & Consulting with Children	2	Jan 10	Jan 12	2	CC
PR8	NOT USED	-	-	-	-	-
PR9	Outreach	3	Jun 11	Jun 13	1	CC
PR10	Parent / Carer Communication	2	Nov 10	Nov 12	2	CC
PR11	Children’s Centre Trees	3	Jul 11	Jul 12	1	CC

EE - Enabling Environments
No.	Title	Issue	Date	Review	Review Frequency	Who
EE1	Environment, Equipment & Resources for Children	3	May 10	May 12	2	CC
EE2	Outings	3	Jan 11	Jan 13	2	CC
EE3	Settling In and Transitions	3	May 10	May 12	2	CC
EE4	Children’s Records (& Confidentiality)	4	Sept 11	Sept 12	1	CC
EE5	Registration Systems for Children’s Services	3	Nov 10	Nov 12	2	CC
EE6	The BECC Charging Policy	4	Jul 11	Sept 12	1	CC

LD - Learning & Development
No.	Title	Issue	Date	Review	Review Frequency	Who
LD1	Behaviour Management	3	Nov 10	Nov 12	2	CC
LD2	Care, Learning and Play	2	Jan 10	Jan 12	2	CC
LD3	Children using ICT	3	Jan 11	Jan 12	1	CC
LD4	Toy Library	2	Mar 11	Mar 13	2	CC

Issue 17, December 2011

• Safeguarding Children
• Equality and Diversity

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